Terms and Conditions

This Website https://www.travelraintree.com/ is operated by Travel Raintree and is made available to you for information purposes. By accessing or using this Website, you agree to these Terms and Conditions of Use and Privacy. If you do not accept the Terms and Conditions of Use, you may not use this Website.


The owner reserves the right to request the registration of the Visitor for the Website, all or part of it, which has previously been freely accessible and, in such case, is entitled, at any time and without expression of reason, to deny the user access to the password-protected area, in particular if the user: Provides incorrect data for the purpose of registration. Violates these Terms and Conditions of Use and Privacy. Fails to comply with any applicable law regarding access to or use of this Website.


This Website may include links to other websites operated by other Travel Raintree companies and/or operated by third parties. These links are provided for your convenience and as an additional avenue of access to the information contained therein. We have not reviewed all the information contained on other sites and are not responsible for the content of other websites or for any products or services that may be offered through other sites. Third party websites may contain information with which Travel Raintree does or does not agree. Different terms and conditions may apply to our use of any such linked websites. Please note that the terms and conditions of use of other websites are substantially different from these terms and conditions.


We are not responsible if the information available on this Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without first consulting more accurate, complete and/or up-to-date primary sources of information. Any reliance you place on material on this Website is at your own risk. This Website may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the content of this Website at any time without notice. You agree that it is your responsibility to monitor alterations or modifications to this Website.


This Website (including all its contents) is the property of Travel Raintree or its licensors and is protected by copyright, trademark and other laws of Mexico and other countries. Except where otherwise expressly provided, we authorize you to view this Website and print and download copies of material on the Website solely for your personal, non-commercial use, provided you do not remove or obscure any copyright or other intellectual property notices or information contained in the material you print or download. You agree that, except as set forth above, you will not reproduce, distribute, display or transmit any material on the Website, in any manner and/or by any means. You also agree not to modify, sell, transmit or distribute any material on the Website, in any manner, or by any means, including uploading the material or otherwise making the material available online.


This Website includes and features logos, trademarks, and service marks that are owned by or licensed to various affiliates of Travel Raintree. The Website may also include trademarks or service marks of third parties. All such trademarks are the property of their respective owners, and you agree not to use or display them in any manner without the prior written permission of the owner of the trademark in question.


The Website may allow the uploading of information, data, text, software, music, sound, photographs, graphics, video, messages or other materials ("Content"), whether publicly posted or privately transmitted. In such a case, such Content is solely the responsibility of the person who originated it. This means that you (and not Travel Raintree) are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available through the Website. We do not control the Content posted by you through the Website and, as such, do not guarantee its accuracy, integrity or quality. However, the Website will have a moderator who will be empowered to remove Content that he or she deems inappropriate. In addition, Travel Raintree will remove any Content upon complaint from those third parties who are affected and/or whose rights have been violated. Under no circumstances will Travel Raintree be responsible in any way for any Content, including, but not limited to, any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, sent via email, transmitted or made available via the Website. We reserve the right to terminate the access to and/or use of the Website by any user and/or visitor to the Website ("Visitor") who does not comply with the terms and conditions set forth herein.


If you use the communication features of this Website to provide us with information beyond your personal information and identifying data, including suggestions about the Website, ideas about products and advertising, and any other related information, such information becomes freely owned by us and may be used, reproduced, modified, distributed and disclosed by us in any manner we choose.


The information given by the Service is for general guidance on matters of interest only. Even if the Company takes every precaution to ensure that the content of the Service is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules and regulations, there may be delays, omissions or inaccuracies in the information contained on the Service. The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.


The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers. In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use the Service.


You acknowledge and agree that, in no event, shall Travel Raintree be liable, whether in contract, warranty, tort (including negligence or breach of statutory duty), strict liability, indemnity, contribution, or otherwise, for any indirect, special, punitive, exemplary, incidental or consequential loss, damage, cost or expense of any kind whatsoever, howsoever caused, or for any loss of production; cost of procurement of substitute goods, technology, or services; loss of capital, software, profit, revenues, contracts or business; cost of rework; loss of goodwill or anticipated savings; wasted management time, or any claims by third parties (including but not limited to any defense thereof) even if Travel Raintree has been advised of their possibility, or they are foreseeable. Travel Raintree total liability on all claims, whether in contract, warranty, tort (including negligence or breach of statutory duty), strict liability, indemnity, contribution, or otherwise, shall not exceed the purchase price of goods or content. These limitations shall not apply where expressly prohibited by law. You acknowledge that the foregoing limitations are reasonable and an essential part of these terms of use.


If you cause a technical disruption of this website or the systems that transmit the website to you and others, you assume responsibility for any and all liabilities, costs and expenses (including attorneys' fees) arising from such disruption.


Travel Raintree is based in Mexico and this Website is operated in Mexico. You irrevocably consent to the jurisdiction of the courts of Mexico City in connection with any action to enforce these terms and conditions. We recognize that it is possible for you to access this Website from anywhere in the world, but we have no practical ability to prevent such access. The businesses conducted by Travel Raintree affiliates operate in various countries throughout the world and comply with the laws of the particular jurisdictions in which they operate. If any material on this Website, or your use of this Website, is contrary to the laws of the place where you are accessing it, the Website is not intended for you, and we ask that you do not use the Website. You are responsible for informing yourself about the laws of your jurisdiction and for compliance with them.


You agree that Travel Raintree may, under certain circumstances and without prior notice, immediately cancel and terminate your ability to access the Website. Causes for termination include, but are not limited to (a) breaches or violations of these terms and conditions; (b) requests by legal or governmental authorities; (c) your request (account termination at Visitor's request); (d) termination or material modification to the Service (or any part thereof); (e) unexpected technical or security issues; (f) extended periods of inactivity. You further agree that all causes for termination for cause may be invoked by us in our sole discretion and that we shall not be liable to you or any third party for any termination of your account, any associated email addresses or access to the Website.


We reserve the right, in our sole and absolute discretion, to alter these terms and conditions at any time by posting new terms and conditions on the Website. It is your responsibility to check periodically for any alterations we may make to these terms and conditions. Your continued use of this Website following the posting of new terms and conditions will signify your acceptance of the changes. Thank you for visiting our Website.

Club Regina Service Animal Policy

To ensure that guests and Members traveling to the resort with their Service Animal have a comfortable stay, Club Regina Puerto Vallarta, Club Regina Los Cabos, and Club Regina Cancún have established the following policy.

This will also help ensure a pleasant stay for other guests and Members. The resort provides this service to guests and Members who meet the requirements for needing a Service Animal during their journey. However, please note that the resort does not allow pets and, therefore, does not have additional amenities for Service Animals.

Terms and Conditions for Stays at the Resort with Service Animals:

  • All Members or guests traveling with Service Animals must present the required documents according to the laws of their country. These documents should verify that their dog is considered a Service Animal and demonstrate that it has completed training and can perform tasks directly related to the owner's disability. According to the ADA (American Disabilities Act) and PROFECO in Mexico, providing emotional support is not covered within the required implementations for disability; therefore, Emotional Support Animals are not allowed.
  • For the acceptance of service dogs, documentation supporting their training and corresponding identification is required.
  • Service dogs are allowed with a maximum weight of 44 pounds.
  • Guide dogs for individuals with visual impairments have no weight restrictions.
  • In all cases, it is mandatory for dogs to wear an identifying vest.
  • There is a limit of one authorized Service Animal per room stay.
  • Service Animals are not allowed in common areas of the resort such as interior restaurants and bars, gym, pools, etc. However, designated areas are available for Service Animals to be walked.
  • If a Service Animal is required to be present during any meal service in restaurants, it must be confined to the exterior and terraces of restaurants only, without exceptions, due to health and hygiene reasons.
  • The resort reserves the right to enter the room if other Members report noise or any discomfort.
  • Service Animals must be on a leash at all times in common areas of the resort.
  • If the Service Animal is left alone in the room, it must be inside its travel crate.
  • Service Animals are not allowed to sleep or sit on furniture, including beds. Hotel towels must not be used for any animal cleaning purposes.
  • The owner of the Service Animal is responsible for its behavior during the stay at the resort and must sign a disclaimer upon arrival, committing to compliance.
  • If the owner of a Service Animal violates any of the aforementioned points, the resort may take actions depending on the type of offense that has occurred.

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